Quality Management Program

At Coway, we internalize our quality-management activities throughout the entire business process from development to sales and disposal to ensure safety of our products.

• Daily Quality Monitoring

  Key quality-related data (e.g. after-sale service and return) is analyzed and monitored on a daily basis for effective and timely quality improvement.

• QS7(Quality Solution 7 Days)

  “Emergency Residence TFT” is issued in response to quality issues to make sure they are resolved within 7 days to keep customers satisfied.

• Quality VOC Council

  On-site quality VOC channels are unified and regular meetings of the council held for effective and timely quality improvement.

• Worst Improvement Assurance System

  The “Worst” defects are identified and TFT is organized for the improvement of each product category.

• Quality Improvement Progress Management

  The progress made for improvement is managed in real time and failure cases are kept in the database for continuous improvement.

• Quality Forecast

  Any risks that may have an impact on manufacturing quality are managed according to weekly production plan.

Infinite Responsibility Quality Management

In October 2016, we organized “Infinite Responsibility Committee” to make sure our product safety and reliability are reviewed comprehensively and a proactive approach is taken for maintenance and improvement. Consisting of executive officers of the company, the committee directly reports to the CEO and discusses the safety issues of our products every week to expedite the decision-making process. Matters are discussed from multiple perspectives based on the coordination between divisions and the results are incorporated into the corporate-wide process. By the end of 2017, 130 issues have been discussed in 47 meetings. In addition, we established “Coway Infinite Responsibility Committee” website to communicate with our stakeholders on various activities we carry out to build trust.