Coway operates diverse communication channels and classified them into seven group to reflect the varying issues raised by stakeholders in our business operations. We believe in the importance of stakeholder communication and view it as an essential component of a successful sustainability management structure.
| Category | Definition of stakeholders | Main concerns |
|---|---|---|
| Communication channels | Main activities | |
| Customers | Customers is not merely limited to consumers who purchase our products and services. | Efforts to improve customer satisfaction, differentiated customer service, systematic customer feedback management, handling customer complaints, and thorough customer information protection |
|
Website VOC / call center |
New Heart Service Operation of the Infinite Responsibility Committee |
|
| Shareholders and investors | Shareholders and investors both as those who make indirect/non-financial investments | Profitability improvement, dividend policy, sound corporate governance, business opportunity and risk management |
|
Year-round ir meetings IR briefings |
Roadshow Management Disclosure |
|
| Governments | Governments as any organization or group that exercises its state sovereign power over coway | Tax payment, social contribution activities |
|
Government Agencies Council corporate disclosures |
public-private partner-ships seminars |
|
| Academia and Media | Academia and media as surrounding groups that represent various stakeholders | Transparent disclosure of corporate information |
|
Corporate disclosures Press Releases |
Management Activities Disclosure Press Release Distribution |
|
| Suppliers | Organizations and individuals who provide us with raw materials and related services. | Financial / technical / education support for partners, support for environment / ethical management of partners, improvement of working environment for partners |
|
Supplier Council Win-win portal |
Technology supporting and funding Performance sharing |
|
| Employees | Our core assets and who develop their own potential to reach their individual goals for the betterment of the company. | Recruitment of Talent, Fair evaluation and compensation, competency development, family-friendly management, etc. |
|
Labor-Management Council Grievance System Human Resources Committee |
Innovation in Calling System Internal Innovation System “I.Q.BLUE” |
|
| Local communities | Local communities mean much more than mere geographical and administrative zones that impact our business | Communication with local communities, disclosure of ethical management performance, various social contribution and volunteer activities |
|
Local council NGO Meeting |
Wi School Happy well digging Hanppyum Sharing and Safe Groundwater Project |
